Refund policy

Membership and payment

Cancel any time at whatiq.com/membership, signed in with a code sent to the email you paid with. Membership then stops renewing and runs to the end of the period you have paid for; cancel within the first 24 hours and you are not charged the renewal price. Results you unlocked stay open after you cancel. We do not refund the part of a billing period you have already started.

If you change your mind within 14 days of your first payment, email help@whatiq.com and we will refund that first payment in full and end the membership.

If your result does not open after you pay, or something we sold you does not work, email help@whatiq.com within 14 days and we will refund that payment. A refunded or disputed first payment locks its result again and ends the membership.

If you live in the EU, the EEA or the UK, you normally have 14 days to withdraw from an online purchase. Your result opens the moment you pay, so before paying you ask us to open it at once and confirm that you lose the right of withdrawal once it opens. We record that confirmation with your payment. The refund above still applies.

Orders placed through our Paddle checkout are processed by our online reseller Paddle.com, which is the Merchant of Record for those orders and handles their refund requests.

Contact

help@whatiq.com